Call intelligence for law firms
You have a recording of every call. Nobody has listened to them.
The phone is where your firm wins cases and loses them, and it is the one channel almost nobody has visibility into. This is the dashboard that shows leadership every conversation the firm is having with clients and prospects, whether the AI handled the call or a person did.
The problem
Four calls a month is not quality assurance. It is a sample size of four.
Somewhere at your firm there is a supervisor who pulls a few recordings on a Friday afternoon, listens to four of them, fills in a spreadsheet, and files it. Everyone involved knows four calls out of a few hundred proves nothing. It happens anyway, because the alternative is listening to all of them, and nobody has that kind of time.
So when someone asks whether your intake team is following the script, or whether anyone said something on a call that they should not have, the honest answer is a hope rather than an answer. You believe they are compliant. You cannot show it.
Meanwhile one person on the team books far more consultations than everyone else and nobody can explain why, because nobody has heard enough of their calls to know what they do differently. And someone else has been having the same bad conversation for six months, and it has never once landed in front of a manager.
None of that is a people problem. It is a visibility problem. You cannot coach, correct, or prove anything about a channel you cannot see.
What you get
Every call. Both kinds. One screen.
Most firms have nothing for either AI calls or human calls. The ones that have something have two disconnected things: a recording tool nobody opens, and a spreadsheet where somebody scores a handful of calls and hopes they were representative.
What is my team actually saying on the phone?
Every call, with the transcript one click away.
Every call that came in, listed with who called, what it was about, how it ended, how the caller sounded and how long they stayed on. Filter by direction, by who handled it, by outcome, by sentiment, or search the full text of every transcript for a name, a number, or a phrase you are worried about.
Click any row and you get the transcript and the recording. No request to IT, no hunting through a phone system, no waiting.
Which people need coaching, and on what specifically?
Every person, every call, graded against your standard.
One roster, sorted however you want it. How many of each person's calls were scored, their average quality, and whether any call broke a compliance rule. The people carrying auto-fails are visible immediately rather than after somebody happens to pull the right recording.
Open anyone and you get their scorecard and the specific calls worth listening to. That is the difference between telling somebody their calls need work and playing them the ninety seconds where it went wrong.
Is the AI holding up, or is it quietly making things worse?
See exactly what the AI closed out and what it handed over.
Calls handled, how many got past the greeting, how many became real conversations, how many ended up booked or transferred to a person. The funnel makes it obvious where calls stop, and the sentiment breakdown tells you how people felt about it.
You also see what the AI caught that would otherwise have gone to voicemail: the calls that came in at night and on weekends, counted separately, because those are the ones a firm without coverage simply loses.
Which enquiries are actually worth the firm's time?
Your fields, charted, without anyone building a report.
Whatever your phone system captures on a call becomes a chart. Matter type, caller type, who they are calling on behalf of. You map the fields once during setup and the charts build themselves from then on.
Including the one every managing partner asks for eventually: which enquiry types actually convert, rather than which ones simply generate the most calls.
How scoring works
The standard is yours. We just grade to it.
We do not arrive with an opinion about what a good call sounds like at your firm. You tell us, and that becomes the rubric every call is measured against.
Weighted criteria
The categories that matter most to your firm count for more. Empathy on a wrongful death call can carry more weight than call control. You decide the weighting.
Compliance rules that fail outright
Some things sink a call no matter how good the rest of it was. Name them once and any call that breaks one comes back failed, regardless of the score everywhere else.
Minimum scores per category
Set a floor on the categories that cannot be allowed to slip. A call can clear the overall pass mark and still get flagged because one category fell under its minimum.
A pass mark for the call overall
One number that decides whether a call was acceptable. Everything above it is fine, everything below it lands in the review queue.
A third verdict, not just pass or fail
A call can come back needing review rather than being either fine or failed. That happens when the total falls under the pass mark, or a category falls under its floor, or a compliance rule was broken. Those calls go into one queue for a manager to work through.
This is deliberate. The AI scores calls against a rubric a human wrote, and when a call is borderline it hands it to a person rather than deciding for them. It does not replace a supervisor's judgement. It makes sure the calls that need that judgement actually reach it.
What we keep, and what we never store
The sensitive parts are gone before anything is written down.
Account numbers, card numbers, social security numbers and dates of birth are stripped before storage. That covers both structured fields and anywhere the caller or your staff said one of them out loud during the call.
It is worth being precise about this, because most vendors are not. The information is not scrambled. It is not masked behind asterisks with the real value sitting underneath. It is never stored at all.
Audio is deleted after seven days. The transcript and the score are kept, so your firm keeps its full review history without anyone holding recordings of your clients longer than necessary.
Access is scoped to your firm
Sign-in is a magic link, so there are no passwords for your office manager to reset. Anyone at your firm's email domain gets a read-only dashboard the first time they request a link, with no invite step to slow things down. Named people get elevated access to change settings. Nobody sees another firm's data.
Where this stands today
This is running live, with paying clients, right now.
This is not a roadmap item or a private beta we are recruiting for. Firms are logging into this dashboard today and using it to run their intake teams. It grades their AI calls and their human calls against rubrics they wrote themselves.
What changes
What Monday looks like after.
A manager opens one screen. The roster is already sorted by score. The two people who need attention this week are at the bottom, and the reason is sitting next to their name rather than waiting to be discovered. The specific calls worth playing back are one click away.
Coaching stops being a conversation about impressions and becomes a conversation about a recording you both just heard. That is a different meeting entirely, and people take it differently.
When someone asks whether the firm is compliant, the answer stops being an assurance and becomes a report. Every call scored, every compliance rule checked, every exception already surfaced and worked through rather than sitting undiscovered in a folder of recordings.
And the question that started all of this, what is my team actually saying on the phone, finally has an answer that fits on one screen.
Already running Voice AI with us? Call intelligence is the reporting layer on top of it. Your AI calls start showing up in the dashboard as soon as it is switched on, and you can add your team's calls whenever you are ready. Not running Voice AI yet? Start with the free trial.
Common questions
What leadership asks before they buy this.
- Does this only work on calls the AI handled, or human calls too?
- Both, in the same place, on the same screen. Calls your Voice AI takes land in the dashboard within moments of hanging up. Recordings of calls your staff took are transcribed and scored against the same rubric. That is the point of the product: leadership sees one view of every conversation the firm is having, regardless of who or what was on the line.
- Who writes the scoring rubric?
- You do. You tell us what a good call sounds like at your firm and we grade to it. Weighted criteria so the categories that matter most count for more, compliance rules that fail a call outright no matter how good the rest of it was, minimum scores on the categories that cannot slip, and a pass mark for the call overall. It is your standard, not ours.
- Does the AI decide who passes and who fails?
- No. The AI scores calls against a rubric a human wrote, and when a call is borderline it routes it to a person rather than deciding. A call can come back needing review rather than being either fine or failed. That happens when the total falls under the pass mark, or a category falls under its floor, or a compliance rule was broken. Managers get one queue to work through instead of guessing.
- What happens to sensitive information on a call?
- It is stripped before anything is written down. Account numbers, card numbers, social security numbers, and dates of birth, both in structured fields and anywhere they were spoken out loud during the call. It is not scrambled or masked, it is never stored at all. Audio is deleted after seven days. The transcript and the score are kept, so your firm keeps its review history without anyone holding recordings of your clients longer than necessary.
- Who at my firm can see this?
- Sign-in is a magic link, so there are no passwords to manage. Anyone at your firm's email domain gets a read-only dashboard the first time they request a link, with no invite step. Named people get elevated access to change settings. Nobody sees another firm's data.
See it on your own calls.
A 20-minute call and we will walk through the dashboard using the kind of calls your firm actually takes. Bring a question you cannot currently answer about your phone lines and we will show you where the answer would live.