Reference
Glossary.
Plain-English definitions for every term we use. Use this page when you're talking to your team about how the system works, or when you're comparing AI vendors and want to know if "draft mode" means the same thing across them. (Spoiler: it usually doesn't.)
- AI Super Agent
- The full Power Admin AI platform. Receives client signals from phone, email, SMS, and documents, classifies intent, looks up answers in your CRM, and either auto-responds or escalates with full context. Distinct from a single-channel chatbot or voicebot because one AI handles every channel.
- Voice AI
- The phone-only product. A custom AI receptionist that answers calls 24/7, captures intent, updates the CRM, and emails or texts your team a summary. Free to try. The entry point into the full Super Agent platform.
- Draft mode
- The default starting state for any new AI Super Agent deployment. Every response the AI generates goes to your team for review and approval before being sent to a client. You edit, approve, or reject. The AI learns from each correction. No message reaches a client without human review while in this mode.
- Auto-send
- The state in which the AI sends a response to a client without human approval. Auto-send is granted per category (e.g. document receipt confirmations) only after accuracy hits 99.9% in draft mode. You can revoke auto-send for any category at any time.
- Selective auto-send
- Phase 2 of the trust-building model. Specific low-risk inquiry categories are switched to auto-send while everything else remains in draft mode. Most firms reach this phase within 2 to 3 weeks.
- Trust-building model (or progressive autonomy)
- The four-phase rollout used to deploy the AI Super Agent. Phase 1: Draft Mode (100% human approval). Phase 2: Selective Auto-Send (low-risk categories only). Phase 3: Expanded Authority (you control which categories graduate). Phase 4: Full Operation (routine = AI, complex = human escalation). The firm controls the pace; some clients reach Phase 3 in 30 days, others stay in earlier phases longer by design.
- Client interaction(also: touchpoint)
- A single inbound communication from a client that the AI Super Agent processes, regardless of channel. Examples: one phone call, one email thread, one SMS conversation, one document received. Used as the unit for measuring volume and pricing. Excludes spam and noise (filtered before billing).
- Signal vs. noise
- Signal is a real client interaction that the AI processes (a status request, a document submission, a callback request). Noise is spam, wrong numbers, auto-replies, and other inbound traffic that doesn't represent a genuine client need. Power Admin AI charges only for signal, not noise.
- Cross-channel correlation
- The AI Super Agent's ability to recognize when the same client contacts the firm via multiple channels (e.g. SMS, then phone call, then email) about the same issue. The AI consolidates the conversation and produces one response, not three. Your team sees one timeline rather than three separate tickets.
- Internal Operations Mode
- A capability where firm staff can email or message the AI Super Agent directly for operational tasks. Examples: 'Check if we received the Smith engagement,' 'Update Maria's phone number to 555-1234,' 'What's the status of the Johnson case?' Trusted internal senders bypass the approval queue, so requests execute and confirm in minutes.
- Plain-language configuration
- The system Power Admin AI uses to let firms set behavioral rules without code. You write rules in English ('Always escalate if a client mentions malpractice', 'Case status questions can auto-send after 99.9% accuracy'), and the AI enforces them.
- Escalation
- Routing an interaction to a human on the firm's team, with the full conversation history attached as context. Always-on escalation triggers include: malpractice mentions, complaints, unhappiness with an attorney, fee disputes, settlement strategy questions, and anything the AI is not confident about.
- Refundable deposit
- The setup deposit collected at the start of an engagement. Returned in full if Power Admin AI fails to launch a working Super Agent within 30 days of receiving the firm's CRM credentials and channel configuration.
- Launch guarantee
- Power Admin AI's commitment that the Super Agent will be live and working within 30 days of receiving the customer's CRM credentials and channel configuration. If we miss it, the deposit comes back in full.
- CRM integration
- Direct API connection between the AI Super Agent and your existing customer relationship management system. Used to look up case status, update contact records, create callback tasks, and log every AI-initiated change. Supported CRMs include Litify, Go High Level, Salesforce, Clio, Send It By Text, and Filevine. API-native, not browser scraping.
- Post-call summary
- An email or SMS sent to the firm after a Voice AI call concludes. Contains the caller's identity (when known), the intent of the call, any next actions captured, and a transcript or summary of the conversation. Designed to replace listening to voicemail.
- Approval queue
- The interface where firm staff review and approve AI-drafted responses before they're sent to clients. Used during Draft Mode and for any categories that haven't graduated to auto-send.
- Power Admin Solutions
- The doing-business-as name of Navicore Services, Inc., the legal entity behind Power Admin AI. Florida corporation, headquartered at 5201 W Kennedy Blvd, Suite 925, Tampa, FL 33609.
Want to see these in action?
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